Litify the #1 Legal Practice Management Software.
Designing complex document workflows for legal professionals
As the primary UX/Product Designer for Docrio, Litify’s document management platform, I led research and product design across a growing ecosystem of document generation, collaboration, email, and AI-powered workflows.
My work focused on translating complex legal processes, customer needs, and technical constraints into product experiences that supported adoption, retention, and continued product growth.
As the primary UX/Product Designer across the Docrio ecosystem, driving research-based, human-centered solutions that improved the product, supported retention, and attracted new customers. I partnered with Product Management, Engineering, and internal teams from early discovery through implementation.
Skills:
• Product research
• UX strategy
• Interaction design
• Wireframing and prototyping
• Usability testing
• Design systems
• Cross-functional product development
My work across Docrio included:
• AI-assisted document generation
• Document creation and automation
• Email and communication workflows
• Document organization and retrieval
• Microsoft collaboration experiences
• High-volume document generation
• Research and validation for new product opportunities
• Design system development and reusable interaction patterns
My responsibilities included:
Conduct and synthesize user research with legal professionals and internal stakeholders to inform product direction and improve feature usability.
Translate research insights into intuitive, user-centered designs that align with client needs and industry expectations.
Collaborate cross-functionally with engineering and product teams to deliver technically viable solutions that meet high design standards.
Streamline communication between design, engineering, and product to enhance alignment, speed up iteration cycles, and ensure a consistent, pixel-perfect user experience.
Design and maintain scalable design systems, wireframes, interactive prototypes, and reusable components in Figma to drive clarity and consistency across the product suite.
The toughest “co-worker” I’ve ever had as a designer has actually been the software itself.
Docrio sits at the intersection of Salesforce architecture, Microsoft integrations, legacy workflows, enterprise requirements, and the expectations of legal professionals who rely on these tools every day.
Good product design often meant understanding where those systems were flexible, where they were not, and how to create an experience that still felt clear to the person using it.
Technical constraints became part of the design problem.
Rather than designing an ideal experience in isolation, I worked closely with Engineering and Product to understand what was feasible, identify where constraints created friction, and find solutions that balanced user needs with the realities of the platform.
From Idea to Experience –
The UX Process
No matter the project, whether branding or UX product design, the process starts the same. It is an iterative journey grounded in human-centered thinking from beginning to end.
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In this phase, I dive in. Whether I’m designing a product or building a brand, this is where research meets customer discovery. I dig into what clients believe their challenges are, while uncovering the deeper factors that may be shaping their experience.
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At this stage, I translate insights into structure by wire framing and mapping user flows. After internal iteration, I develop screens and interactive prototypes, then gather user feedback to refine the experience.
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At this stage, we have a clear vision of the design and the best path forward. We then connect with customers to validate that our direction aligns with their expectations, while gathering feedback and suggestions that can enhance the feature’s impact and value.
So you are ready to see the work – the fruits of UX/Product design labor?
In my humble opinion – Design is everything.
Regardless of what’s being created, having a foundational understanding of how to communicate, how to create a bridge between what you are offering and how people need to perceive it are key.
Whether I’m shaping a brand, building a user flow, or guiding someone toward transformation, I see design as the bridge between your offer and the world that awaits it.